Refund policy

At Velmora Kart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

Customers may request a return within 7 days of receiving the product. To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

  • Include proof of purchase or order confirmation

Certain items may not be eligible for return due to hygiene reasons or supplier restrictions.

Refunds

Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product so we can resolve the issue quickly.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.

Contact Us

For return or refund requests, contact us at:

Email: vermoramart108@gmail.com
Phone: 9773025799